Returns
Returns
To facilitate easy return shipment free of charge, please use the return form and return label included in your delivery. If you do not have the return label, our customer service team will be happy to help you. Alternatively, send your package to the following address:
TSL Textil Service + Logistik GmbH
Mühlenweg 144
22844 Norderstedt
Germany
Please retain the package delivery slip from UPS in case of a need for inquiries. It will help in case of queries if a package should get lost.
Please understand that we can only accept returns and complaints relating to items purchased in the online shop. If you would like to return items purchased by another route, please contact the physical store where you bought those items directly.
If a product does not meet your expectations, please return the goods at your convenience within 30 days of receipt, unworn and with their original labels attached.
Please understand that we can only accept returns and complaints relating to items purchased in the online shop. If you would like to return items purchased by another route, please contact the physical store where you bought those items directly.
Please contact our customer service team. We will be happy to send you a new return label by email.
Please understand that we are unable to offer you a direct exchange service. If you would like the item you ordered in a different colour or size, please place a new order.
You will get an email from us confirming receipt as soon as your return shipment has been received at our logistics centre. If you have not yet received confirmation of return receipt, you can check the shipping status with the delivery service by entering the shipment number of your return in the DHL portal.
To guarantee swift processing, we request that you always return the item to us with its original label still attached, including the completed return slip. The goods delivered to you should only have been used for verification purposes - i.e. for purposes comparable to trying on items in a physical store. Accordingly, shirts do not need to be repackaged exactly as received. If the goods have deteriorated due to any use more extensive than that, however, we reserve the right to request compensation for the consequent loss of value.
Firstly, we will confirm the receipt of your return by email. After that point, it will take about 1-3 business days before we can refund you for goods you have already paid for. We will reimburse the amount using the same payment method which you used to pay for your order.
High product quality is of utmost importance to us. Unfortunately, it is possible that individual items may occasionally fail meet our standards. If this is the case for one of your items, we would like to apologise in advance for the inconvenience.
You can send complaints to us about these products within a period of 2 years. This guarantee applies exclusively to products purchased in our online shop. Please return the product about which you are complaining – together with a brief explanation of the problem and the relevant order or invoice number, marking any defective areas of the item – to the following address:
TSL Textil Service + Logistik GmbH
Mühlenweg 144
22844 Norderstedt
Germany
Our customer service team will be happy to provide you with a return label free of charge.
You can also return your packages to one of our Seidensticker stores, which will then take over the delivery to our logistics centre. Unfortunately, our outlet stores cannot accept your returns. You can find an overview of all our stores and outlet stores in our Storefinder.
When making returns in a store, please attach the return label included with your order to your returns and enclose the return form. Unfortunately, it will not be possible to refund the product value in the shop or make direct exchanges. You will receive your refund after the return has been processed in the central warehouse.