FAQs

In our help section you will find detailed information about our products and services as well as frequently asked questions.

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Frequent customer inquiries

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If you have any further questions, please contact our friendly customer service team. You can reach our service team Monday to Friday from 8.00am-20.00pm and on Saturdays from 8.00am-18.00pm.

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    *Valid until 06.04.2026. Selected topseller articles, STUDIO, monogram embroidery and gift wrapping are excluded. Cannot be combined with other voucher and discount promotions. Refunds on purchases already made and cash payments are not possible.