FAQs

In our help section you will find detailed information about our products and services as well as frequently asked questions.

Where is my order

Frequent customer inquiries

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If you have any further questions, please contact our friendly customer service team. You can reach our service team Monday to Friday from 8.00am-20.00pm and on Saturdays from 8.00am-18.00pm.

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    Redeemable until June 21, 2026, on all marked items as well as on items in the ‘Member Sale’ category. Monogram embroidery and gift packaging are excluded. Cannot be combined with other promotions or discounts (such as MULTIBUY). Retroactive credit for purchases already made and cash redemption are not possible.